PT Toyota Motor Manufacturing Indonesia (TMMIN) remains committed to high quality. TMMIN will ensure that the quality of vehicles made in Indonesia, for both domestic and export purposes, exceed expectations. Entire product quality is assessed and controlled at TMMIN’s Indonesia located facilities.
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3M Principle: No Compromise on Quality
To maintain excellent quality standards, TMMIN applies the 3M principle:
- Do Not Accept Defects
- Do Not Create Defects
- Do Not Pass on Defects
This principle encourages every employee to take full responsibility for their work, ensuring that no defects are carried through the production line.
Built-in Quality from the Start
TMMIN enforces a Built-in Quality approach across every production stage. This means that each process is carefully monitored to ensure the final product meets Toyota’s global standards.
There are two key areas TMMIN focuses on:
- Product Engineering Quality – Designing vehicles that meet customer expectations, especially in fuel efficiency and eco-friendliness.
- Product Manufacturing Quality – Ensuring each car follows the original design and specifications precisely, with zero tolerance for defects.
“TMMIN is fully committed to transparency. If a problem arises, we address it openly. The 3M system we use guarantees built-in quality throughout the process,” said Nandi Julyanto, President Director of TMMIN.
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Customer First: 100% Quality Assurance
The goal of TMMIN’s manufacturing process is to achieve 100% Quality Assurance, meaning every Toyota vehicle that reaches customers functions perfectly and reliably.
If any issues are discovered in the market, Toyota addresses them promptly through Customer Service Campaigns or Recalls. “We don’t view recalls negatively. They show our responsibility to Toyota users,” said Bob Azam, Vice President Director of TMMIN.
Customer Month 2025 Highlights
To reinforce its quality commitment, TMMIN held Customer Month 2025 on May 19 at Plant 1 Karawang, West Java. The event aimed to strengthen relationships and build trust with domestic and international distributors.
During the event, TMMIN emphasized its core principle: 100% Quality Assurance focused on comfort, safety, and easy access to service.
The event was attended by key international partners and representatives from Toyota Motor Corporation, including:
- Abdul Latif Jameel (Saudi Arabia)
- United Motor Works (Malaysia)
- Astra Daihatsu Motor (Indonesia)
- Distributors from Asia, GCC, Latin America, and North America
Toyota Most Favorite Cars in Indonesia
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Conclusion
TMMIN ensures top quality in every Toyota made in Indonesia. Strict controls and transparency keep customers safe and satisfied. Recall programs show Toyota’s commitment to responsibility. This builds strong trust in the brand both locally and globally.
