PT Isuzu Astra Motor Indonesia, IAMI, has launched a new Isuzu outlet in Purwakarta, which just sits comfortably on Ciwangi Street, Bungursari. By opening this new outlet, IAMI continues the momentum of achieving its goal significantly in increasing the presence of the brand in West Java and in developing commercial vehicles in the region.
The key to success lies in ensuring our customers are completely satisfied with their experience.
Kristian S. Halim, Director of Astrido Isuzu
Being the newest dealership in the family of Isuzu in the area, Astrido outlet practices the 3S concept -Sales, Service, and Spare Parts. This will ensure that customers will receive outstanding service across all stages of their vehicle ownership journey, from buying new to maintenance and repairs years from now.
Ideal Location for Easy Accessibility
Strategically, the location is situated in one of the high-traffic areas of Purwakarta. This gives big convenience to the Isuzu customer. Under one access point, that’s where one can acquire the new Isuzu vehicle, book a repair service schedule, or buy original spare parts. About the Location, Being Central, Customers in and around the region can easily visit the outlet, which will particularly be beneficial for businesses in need of reliable commercial vehicles and services.
“We are upbeat about this new outlet in Purwakarta as an expansion to reinforce our sales and after-sales service structure,” said Rian Erlangga, division head of business strategy at PT Isuzu Astra Motor Indonesia, or IAMI. “Partnering with Astrido, this outlet is designed to cater to various needs of West Java’s commercial vehicle owners in terms of easy access to services that enhance their ownership experience,” he added.
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Focused on Customer Satisfaction
This new facility is designed to upgrade the experience of the customer. For Director of Astrido Isuzu, Kristian S. Halim, customer satisfaction is the soul of their service philosophy. According to Halim, “The key to success lies in ensuring our customers are completely satisfied with their experience.” he added. “By implementing this comprehensive service concept, we aim to deliver a complete, accessible, and transparent experience for every Isuzu customer.”
The outlet maintains high security standards as stipulated by Isuzu and adheres strictly to its industrial regulations in ensuring that it delivers dependable and safe services surroundings to the customers. From the moment the customer walks in, they will be assured of professional care at every step in the sales process and after-sales support.
A full 3S Concept: Sale, Service, Spare Parts
The new outlet service offerings are essentially the 3S concept, which is geared toward making Isuzu services more accessible and convenient to the customers. Customers, alongside purchasing new vehicles, will find it easy to have their Isuzu vehicles serviced and maintained, thus guaranteeing one’s vehicle staying in good shape. The outlet also sells a variety of original Isuzu genuine spare parts that gives the users an opportunity to get whatever they may need under one roof. This is especially for any business that uses Isuzu or similar vehicles since they will require after-sales services.
Hence, under one roof, all the sales, service, and spare parts make the entire process of vehicle ownership faster and easier for customers to get their needs met. Business and personal motorists who rely heavily on their Isuzu vehicles every day are certainly to benefit from this development.
Isuzu Expanding Its Presence in West Java
The opening of Astrido Isuzu outlet in Purwakarta is part of Isuzu’s commitment to increasing its network of service sites across the country of Indonesia. Indeed, with a growing business in sales and after-sales services for commercial vehicles, the company remains committed to increasing accessibility and convenience for the increasingly large customer base. This marks an important step for Isuzu as it strives for increased market share and more robust support for faithful customers in West Java.
Also Read: Isuzu Achieves INDI 4.0 Award In 2024 Smart Factory Category
KEY FEATURES
- Location: Conveniently located in Bungursari, Purwakarta, making it easily accessible for businesses and residents in West Java.
- 3S Concept: A one-stop shop for Isuzu sales, service, and spare parts, ensuring customer convenience and satisfaction.
- Customer Focus: Astrido Isuzu emphasizes a customer-centric approach, ensuring the best experience for all customers.
- Security and Standards: All services meet Isuzu’s high-security and regulatory standards for a reliable and safe experience.
- Strategic Expansion: This new outlet is part of Isuzu’s broader efforts to enhance its service network and strengthen its presence in the commercial vehicle market.