PT Neta Auto Indonesia, as the official distributor of Neta EVs, is constantly looking to better promote the EV ecosystem in Indonesia. With an eye toward that goal, the company has partnered with Otoklix, Indonesia’s largest digital workshop platform, to enhance the company’s after-sales service network throughout Indonesia.
This partnership illustrates Neta’s commitment to improvement in service and convenience for EV owners in Indonesia, and is an important mechanism for expanding Neta’s service outreach, particularly in big cities.
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Neta’s Commitment to Quality Service
Zhu Wenbin, Managing Director of PT Neta Auto Indonesia, emphasized that this partnership is a real step toward enhancing customer satisfaction.
“Through this collaboration, we aim to significantly expand our after-sales service network, particularly in large cities, allowing customers easier access to trusted service facilities,” he stated in an official release on June 14.
Seamless EV Maintenance Through Otoklix
Otoklix, which manages a broad network of partner workshops, will make it easier for Neta customers to find verified service centers—especially in provincial capitals. Consumers only need to contact the Call Center to get directed to the nearest authorized workshop.
According to Martin Reyhan Suryohusodo, President Director of Otoklix
“This collaboration ensures that customers can easily locate trusted service locations for maintenance or repairs, with all procedures following Neta’s official standards.”
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Maintenance Based on Neta’s Standards
All services provided through the Otoklix partner network will follow Neta’s official protocols and technical specifications, ensuring the safety, efficiency, and long-term performance of Neta’s electric vehicles.
Key Highlights
- Neta teams up with Otoklix to strengthen after-sales services in Indonesia.
- Focus on expanding service access in major cities and provincial capitals.
- Customers can contact Call Center to find the nearest verified workshop.
- All maintenance follows Neta’s safety and performance standards.
- Supports the broader goal of growing Indonesia’s EV ecosystem.
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Conclusion
The partnership that Neta and Otoklix announced represents a significant commitment to greater after-sales service quality for electric vehicle owners in Indonesia. By enhancing service networks and ensuring professional maintenance standards, the partnership highlights Neta’s support of customer retention and also supporting the enhancement of Indonesia’s EV ecosystem.
